GENERAL INFORMATION

WHY CHOOSE MNA?

•   MNA offers several levels of skills to meet all of your homecare needs.

•   MNA offers a free in home assessment to properly evaluate your needs

•   MNA offers free supervisory visits to maintain quality care

•   MNA offers flexibility in hours to meet your individual needs.

•   MNA can provide services anywhere from 3 to 24hrs per a day, seven days a week.

•   MNA offers only qualified care givers with experience

•   MNA Caregivers undergo background criminal checks

•   MNA has a 24hr on-call service when the office is closed.

WHO PAYS FOR THE SERVICES?

MNA ACCEPTS THE FOLLOWING PAYMENT OPTION

•   Private Pay

•   Private Insurance

•   Visa/MasterCard

•   Passport

•   Esp

WHY WOULD I NEED HOME CARE?

What is home care?

Home Care is a simple phrase that encompasses a wide range of health and social services. These services are delivered at home to recovering, disabled, chronically or terminally ill persons in need of medical, nursing, social or therapeutic treatment and /or assistance with the essential activities of daily living.

Home Care is appropriate whenever a person prefers to stay at home but needs ongoing care that cannot easily or effectively be provided solely by family and friends. More and more older people, electing to live independent non-institutionalized lives, are receiving home care services as their physical capabilities diminish. Younger adults who are disabled or recuperating from acute illness are choosing home care whenever possible. Chronically ill infants and children are receiving sophisticated medical treatment in their loving and secure home environments. Adults and children diagnosed with terminal illness also are being cared for at home, receiving compassion and maintaining dignity at the end of life.

Perhaps you or your family member or friend due to any of the above situation may no longer be able to meet the daily task required to meet your safety or well being in your home environment. When this happens, you can find some comfort in the fact that there is a quality team ready to assist you through this difficult process. Pick up your phone and call us. We provide top of the line quality care at affordable rates to our clients.

PATIENTS RESPONSIBILITIES

• Patients and their families have the responsibility to carry out the plan of care, as instructed, to arrive at the highest possible level of health and level of wellness and independence.
• Patients and their families have the responsibility to treat agency personnel with courtesy without discrimination as to race, color, creed, national origin, or handicap.
• Patients and their families have the responsibility to provide the Agency with current accurate information regarding health care needs and reimbursement information essential to provision of services.
• Patients and their families have the responsibility to participate to the extent possible in decisions regarding the development and implementation and revision of the health care plan.
• Patients and their families have the responsibility for informing the Agency on a timely basis of any dissatisfaction or questions about agency services.
• Patients and their families have the responsibility for providing written consent for release of information, which is essential to the provision of or reimbursement of services.
• Patients and their families have the responsibility from prompt payment in accordance with their financial responsibility or for informing the Agency on a timely basis of any difficulty in payment and requesting arrangement of satisfactory payment schedule.

Home care patients have the right to:

• be fully informed of all his or her rights and responsibilities by the home care agency;
• choose care providers;
• appropriate and professional care in accordance with physician orders;
• receive a timely response from the agency to his or her request for service;
• be admitted for service only if the agency has the ability to provide safe, professional care at the level of intensity needed;
• receive reasonable continuity of care;
• receive information necessary to give informed consent prior to the start of any treatment or procedure;
• be advised of any change in the plan of care, before the change is made;
• refuse treatment within the confines of the law and to be informed of the consequences of his or her action;
• be informed of his or her rights under state law to formulate advanced directives;
• have health care providers comply with advance directives in accordance with state law requirements;
• be informed within reasonable time of anticipated termination of service or plans for transfer to another agency;
• be fully informed of agency policies and charges for services, including eligibility for third-party reimbursements;
• be referred elsewhere, if denied service solely on his or her inability to pay;
• voice grievances and suggest changes in service or staff without fear of restraint or discrimination;
• a fair hearing for any individual to whom any service has been denied, reduced, or terminated, or who is otherwise aggrieved by agency action. The fair hearing procedure shall be set forth by each agency as appropriate to the unique patient situation (i.e., funding source, level of care, diagnosis);
• be informed of what to do in the event of an emergency; and
• be advised of the telephone number and hours of operation of the state's home health hot line, which receives questions and complaints about Medicare-certified and state-licensed home care agencies.
• NAHC's affiliate, the Hospice Association of America, has developed the following model bill of rights for all individuals receiving hospice care. It also is based on the patient rights currently enforced by law.

HOW DO I VOICE OUT COMPLAINTS

We welcome complaints from our patients / clients 24 hours a day, seven days a week. Your needs will be addressed immediately. If for any reason, you are not satisfied with the on-call person solution,you can call to speak to the
CEO Monday to Friday 9am to 5 pm at 513-825-9080